Data deletion

Last updated: 9 October 2026

This page explains how to ask Ihala to delete your data.

Patients (app users)

To delete your account and data permanently, contact us on Ihala WhatsApp +966 56 044 2650 from the mobile number registered in your account and ask for your account to be deleted. We verify the request, carry it out and confirm it to you, subject to the laws that require keeping financial records for specific periods.

Clinics: Instagram connection

• From the clinic dashboard: Marketing tools → Auto-publish stories → Auto-publish from Instagram → Disconnect Instagram. We delete the connection data and access tokens immediately and remove the app's permission on Meta.
• Or from Facebook: Settings & privacy → Settings → Business integrations → select "Ihala - إحالة" → Remove. Meta notifies us and we stop the connection automatically.
• To delete all data imported from Instagram (including published stories): request it from your Facebook settings when removing the app, or contact us on WhatsApp. We delete the connection data, the imported stories and their files, and give you a confirmation code to follow the status of your request.